Helsinki Design Week 2018: For the Service Designers

Designing services and experiences is becoming increasingly popular in every field. Participate in Helsinki Design Week’s customer-focused design events and pick up the best practices for your toolbox!

See our full programme here.

Getting Started with Experience Design 

Meaningful experiences, such as the feeling of trust, are at the core of human flourishing and thus, worth designing for. This workshop introduces the Experience Goal-Driven Design approach to about 30 participants. Groups of participants will exercise designing for trust-related experiences and generate design ideas to match the goals.

Tuesday, 11 September
Ture Room, Rikhardinkatu Library
Rikhardinkatu 3


Data-Driven Design Day 

Organised for the second time this year by HDW, Data-Driven Design Day will offer views and practical tips in utilizing data through design. This year’s theme is Seamless Experience. One of the main talking points of the day will be design’s impact in the multi-channelled world where communications come through various devices and services.
Ticket price 89€, available here.

Thursday, 13 September
Clarion Hotel
Tyynenmerenkatu 2


Experience Design from Silicon Valley 

Here’s a chance to get acquainted with the best creative practices and design-thinking used on the other side of the world! The workshop will reveal experiences and insights in web design at Google and tell you the about the importance of basic coding skills in design, utilizing design style sheets to drive communication and consistency, as well as the grasp of product knowledge for better design.

Monday, September 10, 10:00-12:00, Hietsun Paviljonki (Hiekkarannantie 9)
Tuesday, September 11, 9:00-11:00, Rikhardinkadun kirjasto (Rikhardinkatu 3)
Thursday, September 13, 17:00-19:00 Digitalist Group (Arkadiankatu 2)


Equality as a source of competitive advantage – customer focus from speech to action taking in to account specialty groups and the aging population

These days nearly all organizations put their stakes on customer-focus, the fruits of which are rarely enjoyed by special interest groups such as the elderly. Genuinely customer-focused operations follow the Design for All principle and take into account the diversity of people already in the service design phase when it is flexible and cost-efficient to make changes. In addition, the event introduces regulatory requirements and demonstrates practical service experiences from the point of view of different interest groups’ users.

Friday, 7 September
Helsinki City Hall
Pohjoisesplanadi 11-13


Affordable Housing for the Young People of Helsinki: A Participative Process 

NAL is eager to share with the community what they are up to and to present their latest ideas related to the question of approachable housing for the youth of Helsinki. The public is invited to be a part of a creative session where together important subjects are discussed, people will get to know each other, and it’ll be possible to create future scenarios for housing solutions.

Friday, 7 September
Narinkka 2


Leverage Design Thinking – Make Next Level Marketing 

PING Helsinki is organizing a late morning event which centers around designing marketing. The programme will include a keynote speech, three case examples and a Q&A discussion. The event will also be streamed in real time. 

Friday, 7 September
Clarion Hotel
Tyynenmerenkatu 2